All support requests are handled through our innovative ticket system. This ensures that every request is tracked, updated, and assigned to the proper support representative.



Pulse Software & Machine Connection Support

Pulse Software Support can assist you with DG software issues and questions, problems with security devices, and connection between the DG software and your embroidery machine. Hirsch software specialists are ready to assist you with these common issues:

  • Software issue correction

  • Security device (dongle) issues

  • Machine connection assistance

  • Software purchases & Installs

Pulse software support: 


(Calls answered Mon - Fri: 9a -7p ET )


Answer FAQ's in our



Tajima, Brother, Seit, Adelco,

and OvalJet Support 

Hirsch technical support provides assistance with the below issues regarding equipment purchased from Hirsch Solutions. You will receive a response in approximately two (2) hours during normal business hours.  Hirsch specialists are ready to assist you with these common issues:

  • Parts Orders

  • Service and Repairs

  • Machine Firmware / Software

  • New Installations

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Machine support:


(Calls answered Mon - Fri: 8a -7p & Sat 10a - 6p ET )


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